Encore Chauffeur | Melbourne, Victoria, Australia
Welcome to the Encore Chauffeur Privacy Policy. This policy explains how Encore Chauffeur collects, uses, stores, discloses and protects personal information when customers visit our website, request a chauffeur quote, make a booking or communicate with our team.
We understand the importance of privacy when arranging Melbourne Airport transfers, corporate chauffeur services, private car travel, wedding transportation and other pre-booked journeys across Melbourne and regional Victoria.
We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.
1. About Encore Chauffeur and This Privacy Policy
Encore Chauffeur provides pre-booked chauffeur-driven transportation services in Melbourne and selected locations throughout Victoria, Australia.
This Privacy Policy applies to personal information collected through our website, booking and enquiry forms, telephone calls, emails, WhatsApp communications and other interactions connected with our chauffeur services.
It explains the types of information we may collect, why we need that information, how it may be shared and how customers can contact us about privacy matters.
2. Personal Information We Collect
When customers request a quote, contact our team or arrange a chauffeur booking, we may collect personal information reasonably necessary to provide the requested service.
This information may include:
- Full name and contact details
- Email address and telephone number
- Pickup and destination addresses
- Travel date and pickup time
- Passenger numbers and luggage requirements
- Flight numbers and airport terminal information
- Vehicle preferences and booking instructions
- Child seat or accessibility requests
- Payment and transaction information, where applicable
- Messages, enquiries and customer feedback
We may also receive technical information when visitors interact with our website, including IP addresses, browser types, device information, pages visited and website usage data.
We seek to collect only the information reasonably required for legitimate business and service purposes.
3. How We Collect Personal Information
Encore Chauffeur may collect personal information directly from customers through several communication and booking channels.
These may include:
- Online chauffeur booking forms
- Request a Quote forms
- Website contact forms
- Telephone calls and SMS messages
- Email correspondence
- WhatsApp enquiries
- Customer feedback and reviews
- Website cookies and analytics technologies
Where appropriate and lawful, we may also receive relevant booking information from a person or organisation arranging transportation on behalf of a passenger.
4. How We Use Customer Information
Encore Chauffeur uses personal information to manage customer enquiries, organise chauffeur transportation and deliver the services requested.
Information may be used for the following purposes:
- Responding to chauffeur service enquiries
- Preparing and providing travel quotations
- Confirming chauffeur bookings
- Arranging airport pickups and transfers
- Communicating with customers about travel arrangements
- Allocating suitable vehicles and chauffeurs
- Coordinating passenger pickup instructions
- Processing payments and maintaining transaction records
- Responding to customer feedback or complaints
- Maintaining website functionality and security
- Meeting applicable legal and regulatory obligations
We may also use information to improve our booking process, customer communication and chauffeur service experience.
5. Chauffeur Booking and Airport Transfer Information
When arranging Melbourne Airport transfers or other pre-booked chauffeur journeys, customers may be asked to provide flight numbers, airport terminals, arrival times and pickup instructions.
This information helps us coordinate the requested transportation and communicate relevant travel arrangements.
Where flight monitoring forms part of the agreed service, flight information may be used to check relevant arrival updates and assist with airport pickup coordination.
Customers should provide accurate travel information and notify Encore Chauffeur when important booking details change.
6. Payment and Transaction Information
Payment arrangements depend on the chauffeur booking and the payment method agreed with the customer.
Where a booking is designated Pay in the Car, payment is arranged directly with the chauffeur rather than being collected through the online booking form.
Where electronic payment facilities are used, payment information may be handled by the relevant payment service provider according to its own privacy and security arrangements.
Encore Chauffeur may retain appropriate transaction records for booking administration, accounting, customer support and applicable legal requirements.
Customers should review the payment conditions provided when confirming their booking.
7. Website Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, understand visitor interactions and improve the online booking experience.
Depending on the technologies enabled, cookies may be used for:
- Essential website functionality
- Website performance and troubleshooting
- Understanding visitor activity
- Measuring enquiry and booking interactions
- Improving website content and navigation
- Advertising measurement, where applicable
Visitors may be able to manage or restrict cookies through their browser settings and any cookie preference controls made available on our website.
Disabling certain cookies may affect the functionality of some website features.
8. Website Analytics and Third-Party Technologies
Encore Chauffeur may use third-party technologies to operate, maintain, measure and improve its website and online services.
These may include website analytics platforms, tag management systems, booking technologies, spam prevention tools and communication services.
Where these technologies collect personal information, their use will depend on the relevant service configuration, applicable privacy requirements and the provider’s privacy practices.
Information processed by third-party providers may be subject to their own privacy policies and contractual arrangements.
9. Sharing Personal Information with Service Providers
Encore Chauffeur may disclose relevant personal information to trusted service providers where reasonably necessary to arrange and deliver chauffeur transportation.
Depending on the booking, these parties may include:
- Chauffeurs and authorised transport personnel
- Vehicle or transport service partners
- Website hosting and technical support providers
- Booking and communication service providers
- Payment processing providers
- Professional advisers, where appropriate
- Regulatory or law enforcement authorities where legally required
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
Encore Chauffeur does not disclose customer information to unrelated parties for their independent marketing purposes without an appropriate legal basis.
10. Overseas Disclosure and Data Processing
Some website, communication, analytics or technology service providers may process or store information outside Australia.
Where personal information is disclosed overseas, Encore Chauffeur will consider applicable Australian privacy obligations and take reasonable steps required by law in relation to the disclosure.
Customers may contact us for further information about relevant overseas data-handling arrangements.
11. Personal Information Security
Encore Chauffeur recognises the importance of protecting customer information from misuse, interference, loss, unauthorised access, modification and disclosure.
We aim to apply reasonable administrative, technical and operational safeguards appropriate to the information we handle.
Security measures may include controlled access to booking information, website security protections, software maintenance and appropriate service provider arrangements.
However, no internet-based communication or electronic storage system can be guaranteed to be completely secure.
Customers should avoid sending unnecessary sensitive information through ordinary email, website chat or other unsecured communication channels.
12. Data Retention and Record Management
Encore Chauffeur may retain personal information for as long as reasonably required to manage bookings, provide customer support, maintain business records, resolve disputes and comply with applicable legal obligations.
Retention periods may differ according to the type of information, its purpose and any relevant legal or operational requirements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where required by applicable law.
13. Accessing and Correcting Personal Information
Customers may contact Encore Chauffeur to request access to personal information we hold about them or to ask for inaccurate, incomplete or outdated information to be corrected.
We may need to verify the identity of the person making the request before providing access or making changes.
Requests will be considered in accordance with applicable Australian privacy laws, including any lawful exceptions.
To request access or correction, please email info@encorechauffeur.com.au.
14. Privacy Complaints and Enquiries
If you have concerns about how Encore Chauffeur has collected, used, disclosed or handled your personal information, please contact us using the details provided below.
When submitting a privacy complaint, please include sufficient information to help us understand and investigate your concern.
We will review privacy enquiries and complaints and respond within a reasonable period.
Where applicable, individuals may also have the right to raise privacy concerns with the Office of the Australian Information Commissioner (OAIC).
Further information about Australian privacy rights is available at www.oaic.gov.au.
15. Marketing Communications and Customer Preferences
Encore Chauffeur may communicate with customers about their bookings, requested quotations, service updates and related customer support matters.
Where promotional communications are sent, we will seek to comply with applicable Australian marketing and privacy requirements.
Customers may request that optional marketing communications stop by contacting Encore Chauffeur or using an unsubscribe facility where one is provided.
Essential communications relating to an existing chauffeur booking may still be necessary to deliver the requested service.
16. Third-Party Websites and External Links
Our website may contain links to third-party websites, including external communication platforms, payment services or other service providers.
Encore Chauffeur is not responsible for the privacy practices or content of independently operated third-party websites.
Customers should review the privacy policies of external websites before submitting personal information to those services.
17. Children’s Personal Information
Encore Chauffeur may receive limited information about children where necessary to arrange family chauffeur transportation, including the number and ages of children and any child restraint requirements.
This information is used for appropriate journey planning, passenger safety and service arrangements.
Parents, guardians or authorised booking representatives should provide only the information reasonably necessary to organise the journey.
18. Australian Privacy Principles and Legal Obligations
Encore Chauffeur aims to handle personal information in accordance with applicable Australian privacy legislation.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our activities, we will seek to comply with the relevant requirements concerning the collection, use, disclosure, security, access and correction of personal information.
We may also be required to retain or disclose certain information to meet applicable legal, regulatory, accounting or lawful government requirements.
Nothing in this Privacy Policy limits rights or protections provided by applicable Australian law.
19. Changes to Our Privacy Policy
Encore Chauffeur may update this Privacy Policy to reflect changes in business operations, website functionality, technology providers or applicable legal requirements.
Any revised version will be published on this page with an updated revision date.
Customers are encouraged to review this Privacy Policy periodically to understand how their personal information is handled.
20. Contact Encore Chauffeur About Privacy
For privacy enquiries, requests to access or correct personal information, or concerns about the handling of customer information, please contact:
Encore Chauffeur
Address: 25 Heron Dr, Mickleham VIC 3064, Australia
Phone: 0476 233 200
Email: info@encorechauffeur.com.au
Website: encorechauffeur.com.au
Contact Page: Contact Encore Chauffeur